Pay-As-You-Go
$0.35 / conversation
0–1,000 conversations
$0.29 / conversation
1,000+ conversations
AI Messaging Agents
Inbound messages, handled.
Qualify leads. Answer questions. Resolve routine requests. Around the clock, on your existing numbers, with your existing tools.
- Telephony included
- Unlimited testing
- 24/7 coverage
Customers are getting clear guidance immediately. They never wait, and it drives a noticeably smoother experience.
The AI Messaging Agent replies with exactly what's needed.
23,000+ companies trust Aircall
to power their customer communications
Intelligent, on-brand
coverage 24/7
Works across channels on a single number
Whether your customers prefer to call, text, or send WhatsApp messages, Aircall AI Agents handle it—all from a single number. No forwarding required.
Does more than just reply
Book meetings, look up orders, create tickets, update records—all mid-conversation without manual work.
Provides complete visibility
Teams can see every AI conversation, so customer interactions always flow smoothly with full context.
The process
How it works
Customers reach out anytime
Every SMS and WhatsApp message gets answered the moment it lands. No queues, no waiting.
AI understands and replies instantly
AI Messaging Agents read every message and respond in natural language, grounded in your company knowledge and policies.
AI takes action
AI Messaging Agents go beyond just replies. They book meetings, look up orders, create tickets, and update CRMs and help desks mid-conversation.
Your team jumps in when it matters
Complex or sensitive threads auto-escalate to the right team with full context. Customers never repeat themselves.
AI that follows through
Designed for businesses like yours
Industries
Six examples of how the AI Messaging Agent handles a typical inbound customer message, by industry.
Home Services — “My AC isn’t cooling, can someone come today?” The AI collects the address and issue details, and books a technician.
Healthcare — “I need to reschedule my Thursday appointment.” The AI pulls up the appointment, offers available slots, and confirms.
Real Estate — “Is the property on Oak Street still available?” The AI confirms availability, qualifies the lead, and schedules a showing.
Ecommerce — “Where is my order #90812?” The AI looks up the order status and replies with tracking and ETA.
Financial Services — “I need to update my mailing address.” The AI verifies identity, updates the record, and confirms the change.
Travel & Hospitality — “Can I move my reservation to Friday?” The AI pulls up the booking, checks availability, and confirms the change.
What it handles for you
AI Actions
Eight actions the AI Messaging Agent can take during a conversation: qualifies leads, captures key info, books meetings, reschedules meetings, verifies identity, looks up orders, creates tickets, and updates records.
250+ Integrations
Connected to the most popular CRMs, helpdesks, and business tools.
HubSpot
Salesforce
Zendesk
Microsoft Teams
Bullhorn
Monday.com
Pipedrive
Shopify
Simple, transparent pricing
Pay per conversation.
Prepaid Bundles
Most popularMessaging Agents
$250
$0.25/conv1,000 conversations
$1,500
$0.15/conv10,000 conversations
Contact Us
10,000+ conversations
What's included
- Reply instantly to inbound SMS and WhatsApp messages
- 24/7 or custom business hours
- Work on your existing business phone numbers
- Pull from your company knowledge sources
- Hand off to humans with full context
- AI Actions included
- Unlimited testing
Standard messaging rates apply.
24/7 coverage on your existing numbers, with your existing tools.
Frequently asked questions
Aircall's AI Messaging Agents handle inbound SMS and WhatsApp conversations autonomously on your existing Aircall phone numbers, 24/7. They understand natural language, pull answers from your knowledge base, and take action mid-conversation, such as booking meetings, looking up orders, or creating tickets. When a conversation needs a human, they hand it off to your team in Aircall Workspace with full context.
When a customer messages your Aircall number, an AI Messaging Agent reads the message, identifies intent, and responds in natural language. It pulls from your knowledge base and can take action mid-conversation, such as booking meetings or looking up orders. Routine inquiries resolve automatically. Complex ones escalate to your team in Aircall Workspace with the full conversation history attached.
AI Messaging Agents handle inbound SMS and WhatsApp on your existing Aircall phone numbers. SMS is available in 13 countries: the US, Canada, the UK, France, Australia, and Germany by default, plus Austria, Belgium, Denmark, Finland, the Netherlands, Poland, and Sweden by request. SMS is mobile-only in the UK, France, Australia, and Germany, and domestic only, except for US to Canada. WhatsApp works on any Aircall line with the WhatsApp in Aircall add-on. Always follow local SMS regulations, since some markets only allow human-to-human business messaging.
Chatbots follow scripts and decision trees. AI Messaging Agents understand natural language and reason through the customer's actual intent, then resolve the question end to end. They pull from your knowledge base and take action, such as booking meetings or looking up orders. When something needs a human, they hand off cleanly with full context, instead of looping the customer through a menu.
Yes. AI Actions let AI Messaging Agents do real work mid-conversation: book meetings, look up orders, check ticket status, update CRM records, and pull customer details from your systems. They connect to HubSpot, Zendesk, Shopify, and Calendly at launch, with more integrations coming. Every action is included in your per-conversation rate. Most autonomous AI tools charge separately.
Yes. Your Aircall account starts with 100 free AI Messaging Agent conversations, no credit card required. You can also test the AI as many times as you want inside the Aircall Dashboard before going live, to validate intake flows, knowledge base responses, and escalation triggers. Pay-as-you-go pricing kicks in only after your free conversations are used.
Yes. AI Messaging Agents run on the Aircall phone numbers your customers already know, with no forwarding, SIP trunking, or new infrastructure. They work alongside your CRM and outbound SMS workflows. If you send SMS campaigns from HubSpot or Salesforce today, AI Messaging Agents pick up incoming replies on the same lines. AI Actions connect to HubSpot, Zendesk, Shopify, and Calendly at launch, with more integrations coming.
Most teams set up an AI Messaging Agent in under 45 minutes. The setup is the same as AI Voice Agent: create the agent in the Aircall Dashboard, upload a knowledge base, configure intake questions, set escalation triggers, and assign it to your SMS or WhatsApp line. No engineering or custom code required. If you already use AI Voice Agent, much of your configuration carries over.
Both are part of Aircall's AI Virtual Agent product. AI Voice Agents handle inbound phone calls. AI Messaging Agents handle inbound SMS and WhatsApp messages. They share the same dashboard, the same knowledge base, the same setup experience, and the same usage-based pricing approach. They're billed separately: AI Voice Agents per minute, AI Messaging Agents per conversation. You can use one without the other, or run both for a unified AI experience across voice and messaging on the same business phone numbers.
One conversation is one AI-handled interaction with a customer. It starts when the AI sends its first reply and closes after 30 minutes of idle time with no new messages. If the same customer messages back after that window, that starts a new conversation. AI Actions taken inside the same conversation, such as booking a meeting or pulling an order status, are included in the rate.