One platform for all your customer conversations

FAQs

• How much does Aircall cost?

  Aircall offers two core plans. The Essentials plan starts at $30/licence/month (billed annually) and includes 250+ integrations, IVR, call recording, and SMS. The Professional plan starts at $50/licence/month and adds advanced analytics, smart routing, Power Dialer, and AI conversation intelligence. Both require a minimum of 3 licences. A Custom plan is available for teams of 25+ licences with SLA, SSO, and dedicated onboarding. Pricing may vary; talk to our team for more information.

• Does Aircall offer a free trial?

  Yes. Aircall offers free access to test the platform before committing. New accounts receive 100 AI Voice Agents minutes at sign-ups in addition to the 50 free minutes all customers get every month. That way, teams can evaluate AI-powered call handling alongside core phone features.

• What AI features are included in Aircall?

  Aircall is the customer communications platform where both AI and your team handle every conversation. AI Agents handle volume so your team handles the conversations only humans can win, with AI Assist helping your reps win every call.

  Call recording, call transcription, and 50 AI Voice Agents minutes are included in both Essentials and Professional plans.

  Conversational intelligence features such as call summary, sentiment analysis, and key topics are included in the Professional plan.

  For real-time assistance during your call and post-call automation, AI Assist Pro is a standalone add-on available at $49/user/month.

  Additional AI Voice Agent can be purchased starting at $0.19/minute in volume bundles (500 minutes for $175, 2,500 for $725) that autonomously handles calls, answers frequent questions, schedules appointments, and transfers to human reps with full context.

• How does Aircall pricing compare to Dialpad and RingCentral?

  Aircall's Essentials plan starts at $30/licence/month with unlimited inbound calls, 250+ integrations, and no hidden recovery fees. Dialpad's comparable Standard plan starts at $15/user/month but requires separate products for contact center ($80+/user/month) and sales features. RingCentral's entry pricing is competitive but AI and analytics features typically require higher-tier plans. Aircall bundles conversation intelligence and AI Voice Agents minutes into its Professional plan without requiring a separate product purchase.

• Can I use Aircall for both sales and customer support?

  Yes. Aircall is built for both inbound support and outbound sales on the same platform. Support teams get IVR, smart routing, shared call inbox, and queue callback. Sales teams get Power Dialer, voicemail drop, and outbound campaigns. AI features like call summaries, call scoring, and everything syncs to your CRM or helpdesk through 250+ integrations.

• Are there additional costs beyond the licence fee?

  Aircall includes one local or toll-free number per plan, with additional numbers available at $6/month each. Inbound and internal calls are unlimited (excluding toll-free). Outbound domestic calling is unlimited within the US and Canada; international rates vary by destination. AI Voice Agent usage is billed per minute in tiered bundles: 500 minutes for $175, 2,500 minutes for $725, or 10,000+ minutes at custom rates starting from $0.19/minute. Pay-as-you-go is also available at $0.49/minute (or $0.39/minute above 2,500 minutes). There are no administrative recovery fees or hidden surcharges.

• What integrations does Aircall support?

  Aircall integrates with 250+ tools including Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Microsoft Dynamics, Shopify, and Monday.com. All plans include API access and 250+ integrations. Aircall also offers an open API and webhook framework for custom integrations.

• Does Aircall offer annual and monthly billing?

  Yes. Aircall offers both annual and monthly billing. Annual plans include a 25% discount compared to monthly pricing. All plans require a minimum of 3 licences regardless of billing cycle.