Playvox
- IA & Transcription
Our solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to delight customers and boost revenue.
Playvox arms modern businesses with the most comprehensive, collaborative and insightful Workforce Engagement suite; Workforce Management, Quality Monitoring, Performance Management, Coaching, Learning and Agent Motivation software. Our solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to delight customers and boost revenue
Playvox + Aircall key benefits:
AI-Powered Workforce Management
Playvox WFM leverages AI to intelligently forecast, schedule and monitor your workforce in real time. Humans can make adjustments as desired, but no more manual scheduling or spreadsheets required.
WFM Built for the Digital Age, True Real-Time Visibility: Visibility into concurrency across digital channels, accurate handle time measurements, ability to track the full customer journey across multiple interaction types (ticket, chat, voice, etc.)
Quality Monitoring: Move away from spreadsheets and manual QA processes for chat, support tickets, and text-based interactions to easily evaluate and identify customer service problems in real-time.
Recognize, motivate and incentivize agents: Provide better training, onboarding and compliance with a learning management system designed for customer service teams. Schedule coaching sessions and monitor effectiveness over time. Recognize and reward individual or team performance.
La téléphonie d'entreprise connectée à vos outils
Voir tous les outils
HubSpot
CRM
L’intégration d’Aircall dans HubSpot permet aux agents des services clients, aux commerciaux et aux chargés de marketing de rationaliser leurs flux d’appels, d’augmenter leur productivité et de suivre les clients tout au long de leur parcours.
Help Scout
Service client
Connectez Aircall à Help Scout et toutes vos données sur vos appels y seront sauvegardées. Plus besoin de rentrer les données à la main, tout se synchronise automatiquement.
Shopify
E-Commerce
Intégrez Aircall à Shopify et obtenez des données contextuelles sur votre client au téléphone. Les informations de commande sont instantanément affichées dans l'application Aircall.
Front
Service client
Connectez Aircall à votre compte Front pour afficher automatiquement tous les appels entrants dans l’inbox de votre choix ainsi que les enregistrements d’appel si vous le souhaitez.
