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How Spotahome Solves Customer Service with Zendesk + Aircall
Moving soon? Spotahome is a complete online rental platform for apartments, single rooms, and student residences, specializing in mid- to long-term leases. Its mission? To help you...){kind=small}
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Customer Happiness4 Moves Guaranteed to Flip Your NPS Score From Good to Bad
December 1, 2017 · 3 Minutes)
SupportDon’t Make These Mistakes When Managing Seasonal Contact Center Employees
November 21, 2017 · 4 Minutes)
Product UpdateAircall Product Update: Simplify and Organize With TEAMS
November 15, 2017 · 2 MinutesBrowse all articles
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Call Center4 Quick Fixes That Reduce Call Abandonment Rates Overnight
November 2, 2017 · 4 Minutes)
SupportHow to Reduce Customer Queue Time (Without More Hiring)
October 24, 2017 · 3 Minutes)
SupportThe Dreamforce 2017 Agenda for Curious Customer Service Pros
October 16, 2017 · 2 Minutes)
Customer Experience3 Ways to Build Empathy Into Your Customer Service Experience
October 9, 2017 · 3 Minutes)
SupportNeed to Improve First Call Resolution Rates? Start Here
September 28, 2017 · 3 Minutes)
SupportIs Your Phone System Setting Support Agents Up to Fail?
September 21, 2017 · 3 MinutesThese 20+ Statistics Say Customer Support Drives Revenue
Corporate finance teams tend to view customer support as a cost saver at best and a cost center at worst. But if they look beyond those bottom-line concerns, they’ll also see a...){kind=small}
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Support4 Scenarios Where Customers (Still) Crave Phone Support
August 29, 2017 · 3 Minutes)
Call CenterCostly Consequences: A Tale of Two Customer Support Calls
August 24, 2017 · 7 Minutes)
Use CaseHow Mention Uses Aircall to Boost Sales and Customer Success
August 18, 2017 · 3 Minutes)
Customer Experience4 Trends Forcing Companies to Compete on Customer Experience
August 15, 2017 · 5 Minutes)
Customer HappinessHow Strong Customer Support Benefits Every Department
August 8, 2017 · 5 Minutes)
Customer Happiness7 keys for irresistible customer onboarding experiences
July 28, 2017 · 6 Minutes
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