AI Assist automatically coaches your team for stronger calls, faster workflows, and better conversation intelligence.
Review calls faster with AI-generated insights like call summaries, key topics, action items, and customer mood.
Learn what your customers are talking about with conversation trackers, so you can easily monitor key trends.
Drive team performance with AI-powered call scoring, so you can scale your coaching efforts in half the time.
Empower your team with an always-on call assistant. Contextual talking points, tips, and resources improve call outcomes live so agents can call with confidence.
Ensure sales calls are engaging and on-script with auto-filled sales playbooks. Review pitches faster and coach sales reps to drive calls that convert.
Discover common friction points in support calls with conversation trackers. Coach agents to deliver seamless customer experiences that consistently boost CSAT.
Make call reviews a breeze with AI-powered scorecards. Automatically evaluate calls for faster QA and more reliable coaching.
Equip teams with the information they need in Aircall Workspace. Surface talking points, knowledge, and pointers live during conversations to consistently improve call outcomes.
Trusted by 24,000 businesses worldwide
I was sold on AI Assist and championed it to our CEO. It’s been a game changer. With call summaries, we’re saving about an hour per agent per month on call reviews.
Level up team performance and business intelligence with a range of AI-powered features.
Instantly grasp the essence of a conversation, ensuring vital takeaways are never missed.
Quickly identify key discussion points to understand a conversation in seconds.
Quickly surface follow-up tasks after a call to ensure customers are never left hanging.
Detect customers’ sentiments during calls to foster more meaningful, positive interactions.
Cut down hours of manual call scoring, and provide regular feedback to drive team performance.
Visualize conversation trends across calls for deeper business intelligence.
Surface knowledge and tips in real-time, so agents have the information they need at their fingertips.
Display sales frameworks like SPICED, BANTT, or custom–and automatically fill them out live, so agents always stay on-script.
Log calls in your CRM according to your preferred sales playbook, so you always have actionable CRM data.
Automate tedious post-call tasks, like generating follow-up emails, for lightning fast wrap-up time.
For teams that want fast call summaries and clear insights to uncover growth opportunities.
$9/user/month
applied on all Aircall licenses
For teams ready to nail every conversation with real-time coaching and greater efficiency.
$49/user/month
Everything included in AI Assist, plus:
Aircall AI uses generative AI to produce text, such as call summaries, based on dialogue between two speakers.
This innovative technology can unlock value for Sales and Support Managers who want to review calls faster, enable efficient team coaching, and drive CSAT and conversion with enhanced agent performance.
AI Assist currently supports English, Spanish, French, and German. We look forward to adding additional languages, and we will prioritize new languages for Aircall AI based on customer demand.
No. Your call data, including recordings and transcripts, are protected and not provided to any third parties outside of Aircall or used to train any internal or third-party AI models.
AI Assist is available at $9/m and AI Assist Pro is available at $49/m with the cost applied to each AI Assist/AI Assist Pro license purchased. AI Assist/AI Assist Pro can be purchased for individuals or for all users. There are no additional usage fees based on the number of calls that are being transcribed and enriched with AI-generated content.
AI-generated call summaries, key conversation topics, and talk ratios will be available on the call transcript and recording page. Call transcripts and recordings can easily be accessed from Aircall’s Conversation Center, which stores all recorded conversations. By clicking on a call or voicemail in the Conversation Center, Sales and Support Managers can quickly gain insight from the content generated by Aircall AI.
