Aircall's AI Messaging Agents handle inbound SMS and WhatsApp conversations autonomously on your existing Aircall phone numbers, 24/7. They understand natural language, pull answers from your knowledge base, and take action mid-conversation, such as booking meetings, looking up orders, or creating tickets. When a conversation needs a human, they hand it off to your team in Aircall Workspace with full context.

When a customer messages your Aircall number, an AI Messaging Agent reads the message, identifies intent, and responds in natural language. It pulls from your knowledge base and can take action mid-conversation, such as booking meetings or looking up orders. Routine inquiries resolve automatically. Complex ones escalate to your team in Aircall Workspace with the full conversation history attached.

AI Messaging Agents handle inbound SMS and WhatsApp on your existing Aircall phone numbers. SMS is available in 13 countries: the US, Canada, the UK, France, Australia, and Germany by default, plus Austria, Belgium, Denmark, Finland, the Netherlands, Poland, and Sweden by request. SMS is mobile-only in the UK, France, Australia, and Germany, and domestic only, except for US to Canada. WhatsApp works on any Aircall line with the WhatsApp in Aircall add-on. Always follow local SMS regulations, since some markets only allow human-to-human business messaging.

Chatbots follow scripts and decision trees. AI Messaging Agents understand natural language and reason through the customer's actual intent, then resolve the question end to end. They pull from your knowledge base and take action, such as booking meetings or looking up orders. When something needs a human, they hand off cleanly with full context, instead of looping the customer through a menu.

Yes. AI Actions let AI Messaging Agents do real work mid-conversation: book meetings, look up orders, check ticket status, update CRM records, and pull customer details from your systems. They connect to HubSpot, Zendesk, Shopify, and Calendly at launch, with more integrations coming. Every action is included in your per-conversation rate. Most autonomous AI tools charge separately.

Yes. Your Aircall account starts with 100 free AI Messaging Agent conversations, no credit card required. You can also test the AI as many times as you want inside the Aircall Dashboard before going live, to validate intake flows, knowledge base responses, and escalation triggers. Pay-as-you-go pricing kicks in only after your free conversations are used.

Yes. AI Messaging Agents run on the Aircall phone numbers your customers already know, with no forwarding, SIP trunking, or new infrastructure. They work alongside your CRM and outbound SMS workflows. If you send SMS campaigns from HubSpot or Salesforce today, AI Messaging Agents pick up incoming replies on the same lines. AI Actions connect to HubSpot, Zendesk, Shopify, and Calendly at launch, with more integrations coming.

Most teams set up an AI Messaging Agent in under 45 minutes. The setup is the same as AI Voice Agent: create the agent in the Aircall Dashboard, upload a knowledge base, configure intake questions, set escalation triggers, and assign it to your SMS or WhatsApp line. No engineering or custom code required. If you already use AI Voice Agent, much of your configuration carries over.

Both are part of Aircall's AI Virtual Agent product. AI Voice Agents handle inbound phone calls. AI Messaging Agents handle inbound SMS and WhatsApp messages. They share the same dashboard, the same knowledge base, the same setup experience, and the same usage-based pricing approach. They're billed separately: AI Voice Agents per minute, AI Messaging Agents per conversation. You can use one without the other, or run both for a unified AI experience across voice and messaging on the same business phone numbers.

One conversation is one AI-handled interaction with a customer. It starts when the AI sends its first reply and closes after 30 minutes of idle time with no new messages. If the same customer messages back after that window, that starts a new conversation. AI Actions taken inside the same conversation, such as booking a meeting or pulling an order status, are included in the rate.