Features Archives Blog

Introducing Agent Performance: make performance visible and improvement actionable

Most AI agents plateau after launch. Agent Performance gives you the metrics, insights, and recommendations to keep improving, without manual call reviews....

Kate GalileeMay 6, 2026

4 Minutes

Features

Professional wearing a headset using a laptop with the Aircall platform showing call controls and a connected status

Features

April 27, 2026

16 Minutes

Smartflows migration tutorial: How to move every number in Aircall

Features

April 21, 2026

4 Minutes

Introducing Outbound AI Virtual Agent

Partnerships

April 17, 2026

4 Minutes

How Instrumental and Aircall closed the after-hours staffing gap with AI Virtual Agent

Features

April 15, 2026

5 Minutes

Six improvements to your AI assistant: Including scorecards that go straight to reps

Aircall AI Virtual Agent processing a call with a high-priority lead summary showing location, CRM usage, and cloud business phone system interest

Tech

April 15, 2026

10 Minutes

AI agents for voice technology: The 2026 guide to automated support

Tech

April 14, 2026

8 Minutes

AI virtual agents for customer support: Capabilities and use cases

Tech

April 10, 2026

10 Minutes

AI-powered virtual agents: The future of automated customer support

Tech

April 7, 2026

7 Minutes

The future of outbound runs on relevance and trust, not speed

Features

December 31, 2025

15 Minutes

What are virtual agents and how do they improve customer calls?

Call coaching features that boost sales performance

Aircall's real-time & post-call coaching tools quickly improve sales team performance and culture....

Sophie GaneNovember 18, 2025

9 Minutes

Features

August 26, 2025

5 Minutes

Aircall for Salesforce Service Cloud Voice: New integration. Better conversations.

News

July 23, 2025

3 Minutes

Aircall launches AI Assist Pro: Real-time AI coaching and workflow efficiency that turns reps into top closers

Features

July 23, 2025

3 Minutes

AI Assist Pro is here to help reps close more deals with real-time AI coaching and workflow automation

News

June 4, 2025

2 Minutes

WhatsApp now in Aircall: All your conversations, one platform

Features

June 4, 2025

3 Minutes

WhatsApp in Aircall: One inbox. Every conversation.

Features

April 9, 2025

3 Minutes

Introducing AI Voice Agent: Never miss a call again.

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