Customer Support Best Practices

How to create a customer communication playbook (that actually works)

Build a customer communication playbook that ensures consistent messaging, smooth handoffs, and better customer experiences. See how Aircall helps....

AircallDecember 12, 2025

9 Minutes

Support

December 11, 2025

6 Minutes

Omnichannel vs multichannel customer service: Which is right for you?

Sales

December 3, 2025

9 Minutes

Aircall vs. Dialpad: 2026 comparison for call centers, sales, and global teams

Support

October 24, 2025

11 Minutes

12 proven customer call follow-up strategies to improve sales, enhance support, and build stronger relationships

Support

October 22, 2025

11 Minutes

Phone call scripting best practices for sales and support teams

Tech

September 22, 2025

12 Minutes

AI-powered conversation intelligence: The future of smarter sales and customer conversations

Support

August 28, 2025

2 Minutes

How to transform SaaS customer experience by connecting your communications

Support

August 25, 2025

1 Minutes

Elevating financial services with smarter communication

Tech

August 25, 2025

8 Minutes

Smarter, better call handling with AI voice agents for support

Best Practices

July 1, 2025

2 Minutes

Introducing the Aircall Efficiency Index

Aircall-HubSpot 2025: Driving customer service excellence

Aircall has been recognized as a 2025 HubSpot Essential App for Customer Service for the second year in a row! Find out about our seamless integration and smarter workflows. ...